Right of withdrawal and terms of return

The consumer has the right to notify Comptoir du Luxe that he renounces his purchase without giving any reason, within 14 calendar days from the day of receipt of the goods in accordance with the provisions of the law of 6 APRIL 2010 relating market practices and consumer protection.

From the intention expressed by the customer to return all or part of his order, he has a period of 14 calendar days to return his purchase. If this deadline is not respected, the customer will be deprived of his right of withdrawal and his order will be considered final.

The customer's attention is specifically drawn to the difference between "testing" an item and "using".

In the event of obvious use of the article and/or after observation of the deterioration (Blows, wear, stains, ...) Comptoir du Luxe reserves the right to refuse reimbursement of the article.

A seal will be affixed to all items, this must be present and intact for any refund. If so, NO refunds will be accepted.

The return will be made at the following address:

Headquarters: Comptoir du Luxe (BCS Group)
167 Chaussée de Nivelles, 7181, Arquennes BELGIUM
Telephone: 0032 (0)492 14 45 85
Email: info@comptoirduluxe.com

The customer must return the complete item in its original packaging via the postal service knowing that the costs and risks associated with the return of the package are at his expense, and must keep the proof of shipment.

In case of use by the customer of his right of withdrawal, Comptoir du Luxe undertakes, after checking the returned item, to reimburse at the latest within 15 calendar days excluding delivery costs.

In case of shipment by DHL, the final cost of delivery is calculated by DHL after receipt of the order to the customer.

This right of withdrawal will be refused if the delivered item has obviously been used, soiled and/or damaged, if it has missing parts or if it. The item must be returned in its original packaging, with all its documents and accessories.

If the returned item is not accepted due to the conditions indicated, the customer must take the item back to Comptoir du Luxe's ​​head office (by appointment) or pay the delivery costs calculated by Comptoir du Luxe and with the possible risks incurred and will not be reimbursed.

When the customer takes possession of the item following a personal delivery, the right of withdrawal is not applicable in accordance with the laws of APRIL 6, 2010 relating to market practices and consumer protection.

Livraison Gratuite.

Livraison Gratuite. A partir de 550€ d'achat, la livraison par DHL est incluse.*

Paiement Sécurisé.

Visa, MasterCard, Maestro, Bancontact, Paypal.*

Retour & Remboursement

Vous pouvez retourner votre article sous 14 jours.

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