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Legal notice

General Terms of Sale

Name: Caloro
Firstname: Jimmy
Address: 167, Nivelles Causeway 7181 ARQUENNES
Phone number: 
VAT number: BE 0537.646.254


Article 1 - scope and parts of the contract

1.1 These General Terms of Sale define the rights and obligations of the parties in connection with the sale of products, via the By ordering online, you acknowledge accepting our existing GVCs at the time of placing your order.

1.2. The General Terms of Sale are concluded between, on the one hand, the natural person Caloro Jimmy TVA BE 0537.646.254, whose head office is located at 167 Nivelles Causeway 7181 Arquennes, in Belgium, referred to as the "Seller" and, on the other hand, the person wishing to consult the site and make a purchase there, referred to as "Customer"

The Customer and the Seller are jointly referred to as the "Parties." The Parties agree that their relations will be governed exclusively by the Terms and Conditions.

Any order for a Product or service offered on the site requires prior consultation and express acceptance of the General Terms of Sale by the Customer without, however, that this acceptance is conditioned by a handwritten signature on the part of the Customer. In accordance with the legal provisions in force in Belgium relating to electronic signatures, the Seller may consider the customer's order through the proposed channels as constituting an electronic signature with the value of a handwritten signature with the contractual consequences it entails.

1.3. The Customer who orders a Product on the site must have full legal capacity.

1.4. The Seller reserves the right to change the Terms of Sale, and will communicate the new version to Users via the site.


Article 2. Privacy

The Seller wishes to reiterate his commitment to scrupulously respect the trust you place in him and to enforcing the legal obligations on the protection of privacy. That's why, as a Customer, you have the right to access, correct and delete the data about you that you can exercise by contacting us by mail at 167, Causeway 7181 Arquennes or by email at


Article 3 - Online shopping terms

3.1. Product or Service Purchase Price

The price of any product will be the one stipulated on our site, at some point, except in case of obvious errors.

While we strive to ensure that all site prices are accurate, errors can occur. If we discover an error in the price of the products you ordered, we will inform you as soon as possible and give you the option, either to reconfirm the order at the correct price or to cancel it.

If we are unable to contact you, the order will be considered cancelled and if you have already paid for the products, you will be refunded in full. We are not obliged to deliver the products to you at an incorrect (lower price) (even after sending our Order Confirmation), if the price error is obvious and characteristic and could reasonably be considered as such by you.

The prices mentioned on our website include VAT but the delivery fee is not included and will be added to the total amount due, in accordance with what is provided under our Delivery Fee Guide. Prices are likely to change at any time, but (unless otherwise stipulated) the changes will not affect orders for which we have already sent you an Order Confirmation.


In the event of a bank transfer booking, a 25% down payment will be requested. The item must be sold in its entirety within 45 days.

If necessary, Comptoir du Luxe reserves the right to keep the item as well as the down payment. 


3.2. Delivery costs

At the time of the order, the Customer agrees to pay, in addition to the Purchase Price of the Products Ordered, the delivery fee. If these are changed later on purchase, the fee will be charged based on the rates in effect at the time the order is validated. They will not be refunded if the Customer returns his Order according to his right of withdrawal or the legal guarantees, in accordance with Articles 6, 7 and 8 respectively of these Terms and Conditions.

3.3. To make an order, the Customer must fill out the order form made available to him on the Site. The Seller cannot be held responsible for the consequences of misrepresenting information.

By disclosing his order, the Customer accepts all of these Terms and Conditions and agrees to pay the full amount owed.

3.4. The data recorded by the Seller will be evidence of the contractual relations between the Parties.

3.5. The Seller reserves the right to refuse or cancel any order or delivery in the event of an existing dispute with the Customer, total or partial non-payment of a previous order or refusal of credit card authorization from banking agencies. In this case, the Seller could not be held liable.

3.6. Customers may cancel their order until it has been shipped. The order will then be immediately cancelled as well as the request for payment if it has not yet been made. If the payment has already been received by the Seller, the Customer will be refunded the entire Purchase Price. After the delivery of the purchase, the Customer will no longer be able to cancel the order, but will be able to make use of his right of withdrawal (see Article 6).


Article 4 - Payment Terms

4.1. The payment of purchases can be made on several terms:

By bank transfer or Paypal "Between relatives" for the European Union or by Paypal for the rest of the world.

4.2. The validity of the payment will be confirmed or not after receiving a transfer to the bank account of Comptoir du Luxe. If the payment is confirmed, the debit takes place according to the terms agreed with the bank issuing the card. The Proceeds ordered remain the seller's property as long as the payment has not been received.

4.3. Responsibility

In the event of inconvenience or damage due to the use of the Internet network (computer virus espers, among others), the Seller could not be held liable.


Article 5 - Shipping and delivery times

5.1. The Seller is responsible for the delivery of the Products affected by the transaction anywhere in the world.

The Seller will make every effort to have the order sent to the address indicated by the Customer within a few days of the Order being validated. 

The package will be delivered to the recipient or anyone else present at the address. In case of absence, a notice will be left in the mailbox with the terms to follow. Customers will have to pick up their parcel or contact the delivery person to agree on a new way of receiving the package. 

5.2. Each delivery is considered to be made as soon as the Product is received by the Customer, automatically transferring the risks to the Customer. Proof of receipt will be done by the delivery driver.

5.3. When receiving his parcel, the Customer must verify the quality of his purchase and is entitled to make any claims according to his right of withdrawal or legal guarantees, in accordance with Articles 6, 7 and 8 respectively of these Terms and Conditions. It may also refuse the package, if it clearly appears to have been opened or bears clear signs of deterioration due to mishandling during delivery. In the latter case, the claims must be communicated to the seller within three business days of the delivery of the package.


Article 6 - Right of withdrawal and return terms

6.1. The consumer has the right to notify the company that he forgoes the purchase, without penalty and without indication of reason, within fifteen (14) calendar days to the day after the day of the delivery of the good or the conclusion of the service contract in accordance with the provisions of the law of 6 APRIL 2010 relating to market practices and consumer protection.

As of the Customer's expressed intention to return all or part of his Order, he has a 10-day calendar time to return the Products to the Seller. Failing to meet this deadline, the Customer will be deprived of his right of retraction and his order will be considered final.

The customer's attention is especially drawn to the difference between the "testing" of a product and its use: in case of obvious use of the object, Comptoir du Luxe reserves the power to refuse the refund of the item.

When selling shoes, a safety sticker seal will be affixed under the sole. It must be intact for any refund. If this is the case, no refund will be accepted. It is obligatory to try the pair of shoes on a mat in order to preserve the seal.

A seal will also be affixed to any other item, the one said will have to be intact for any refund. 

6.2. The return to the Seller will take place at the following address: Comptoir du Luxe 167, Causeway of Nivelles 7181 Arquennes.

The customer will only have to return the order by mail, knowing that the costs and risks associated with returning parcels are his responsibility, and must keep proof of shipment. 

The customer will also be obliged to insure the package at the value of the item containing it. 

6.3. If the Customer uses his right of withdrawal, the Seller undertakes, after verification of the returned items (see Article 6.5), to refund under purchase voucher the Purchase Price to the Customer no later than thirty (30) calendar days to date the receipt of the return parcel by the Seller, excluding delivery costs.

Article 7 - Repayment Terms to Have 

7.1. This right of withdrawal will be denied if the delivered products have clearly been used, soiled and/or damaged, if they contain missing parts or if they are in promotion. The product must be returned in their original packaging, along with all their documents and accessories.

If the returned items are not accepted because of the conditions indicated, the Customer will have to take them back to the head office of Comptoir du Luxe or pay the delivery fee and will not be refunded. 

7.2. If you do not receive your order as a result of a delivery problem, a complaint will be opened near the carrier to determine the causes.  Once the investigation is complete, your order will be returned to you.