The most prestigious brands in BELGIUM

Refund policy

Article 1 - Right of withdrawal and return methods

1.1. The consumer has the right to notify the company that he renounces the purchase, without penalties and without giving any reason, within fifteen (14) calendar days from the day after the day of delivery of the goods or conclusion of the service contract in accordance with the provisions of the law of 6 APRIL 2010 relating to market practices and consumer protection.

From the intention expressed by the Customer to return all or part of his Order, he has a period of 10 calendar days to return the Products to the Seller. If this deadline is not respected, the Customer will be deprived of his right of withdrawal and his order will be considered final.

The customer's attention is especially drawn to the difference between "testing" a product and its use: in the event of obvious use of the object, Comptoir du Luxe reserves the right to refuse reimbursement of the article.

When selling shoes, a self-adhesive safety seal will be affixed under the sole.This must imperatively be intact for any refund. If applicable, NO refund will be accepted.It is mandatory to try on the pair of shoes on a carpet in order to preserve the seal.

A seal will also be affixed on any other article, that said must be intact for any refund.

1.2. The return to the Seller will take place at the following address: Comptoir du Luxe 167, Chaussée de Nivelles 7181 Arquennes.

The customer must return the order only by post, knowing that the costs and risks related to the return of packages are his responsibility, and must keep the proof of shipment.

The customer will also have the obligation to insure the package at the value of the article containing it.

6.3. In case of use by the Customer of his right of withdrawal, the Seller undertakes, after verification of the returned articles (see article 6.5), to reimburse the Purchase Price to the Customer under voucher at the latest within thirty (30) calendar days from the receipt of the return package by the Seller, excluding delivery costs.